Linksys SPA9000 User Manual

A Division of Cisco Systems, Inc.®Model No.SystemIP TelephonySPA9000User GuideVoice

3Chapter 1: IntroductionWhat’s in this Guide?IP Telephony System• Appendix F: Windows HelpThis appendix describes how you can use Windows Help for ins

93Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony Systemmatch Upon a match between the

94Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony SystemAdditional Parameters for Cust

95Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony SystemExample of a Typical Auto-Atte

96Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony SystemThe following table lists the

97Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony SystemThe following is the actual co

98Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony System<audio src="prompt2&qu

99Appendix D: New Music for the Music-on-Hold FeatureOverviewIP Telephony SystemAppendix D: New Music for the Music-on-Hold FeatureOverviewThe System

100Appendix D: New Music for the Music-on-Hold FeatureInstructions for Converting the Music FileIP Telephony SystemInstructions for Converting the Mus

101Appendix D: New Music for the Music-on-Hold FeatureInstructions for Configuring the IP Telephony SystemIP Telephony SystemFor example, if the compu

102Appendix E: Finding the MAC Address and IP Address for Your Ethernet AdapterWindows 98 or Me InstructionsIP Telephony SystemAppendix E: Finding the

4Chapter 2: Applications for the IP Telephony SystemHow Does the IP Telephony System Fit into My Business or Home?IP Telephony SystemChapter 2: Applic

103Appendix E: Finding the MAC Address and IP Address for Your Ethernet AdapterFor the Router’s Web-based UtilityIP Telephony System3. Write down the

104Appendix F: Windows HelpIP Telephony SystemAppendix F: Windows HelpAlmost all networking products require Microsoft Windows. Windows is the most us

105Appendix G: GlossaryIP Telephony SystemAppendix G: GlossaryAdapter - A device that adds network functionality to your PC.Backbone - The part of a n

106Appendix G: GlossaryIP Telephony SystemDHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows administrators to assign temp

107Appendix G: GlossaryIP Telephony SystemHTTP (HyperText Transport Protocol) - The communications protocol used to connect to servers on the World Wi

108Appendix G: GlossaryIP Telephony SystemPOP3 (Post Office Protocol 3) - A standard mail server commonly used on the Internet.Port - The connection p

109Appendix G: GlossaryIP Telephony SystemSTUN (Simple Traversal of UDP through NATs) - A protocol that enables specialized applications, such as Inte

110Appendix H: SpecificationsIP Telephony SystemAppendix H: SpecificationsModel SPA9000Data Networking MAC Address (IEEE 802.3)IPv4 - Internet Protoco

111Appendix H: SpecificationsIP Telephony SystemVoice Algorithms:G.711 (A-law and mµ-law)G.726 (16/24/32/40 kbps)G.729 AG.723.1 (6.3 kbps, 5.3 kbps)Dy

112Appendix H: SpecificationsIP Telephony SystemStats in BYE MessageSyslog & Debug Server Records - Per Line ConfigurablePhysical Interfaces 2 10

5Chapter 2: Applications for the IP Telephony SystemWhich Call Management Features Does the IP Telephony System Offer?IP Telephony SystemWhat Kind of

113Appendix H: SpecificationsIP Telephony SystemENVIRONMENTALDevice Dimensions 3.98" x 3.98" x 1.1"W x H x D 101 mm x 101 mm x 28 mmWei

114Appendix I: Warranty InformationIP Telephony SystemAppendix I: Warranty InformationContact your service provider if the warranty support issues are

115Appendix J: Regulatory InformationIP Telephony SystemAppendix J: Regulatory InformationFCC StatementThis product has been tested and complies with

116Appendix J: Regulatory InformationIP Telephony SystemUser Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric an

117Appendix J: Regulatory InformationIP Telephony System

118Appendix J: Regulatory InformationIP Telephony System

119Appendix J: Regulatory InformationIP Telephony System

120Appendix J: Regulatory InformationIP Telephony SystemFor more information, visit www.linksys.com.

121Appendix K: Contact InformationInternet Telephony Service Provider (ITSP)IP Telephony SystemAppendix K: Contact InformationInternet Telephony Servi

6Chapter 3: Getting to Know the IP Telephony SystemThe Back PanelIP Telephony SystemChapter 3: Getting to Know the IP Telephony SystemThe Back PanelTh

7Chapter 3: Getting to Know the IP Telephony SystemThe Front PanelIP Telephony SystemThe Front PanelThe System’s LEDs are located on its front panel.P

8Chapter 4: Getting StartedOverviewIP Telephony SystemChapter 4: Getting StartedOverviewFor first-time installation of the System, Linksys strongly re

9Chapter 4: Getting StartedInstructions for Installing the IP Telephony SystemIP Telephony SystemInstructions for Installing the IP Telephony SystemIn

10Chapter 4: Getting StartedInstructions for Installing the IP Telephony SystemIP Telephony System8. The Voice - Info screen will appear. Click the SI

11Chapter 4: Getting StartedInstructions for Installing the IP Telephony SystemIP Telephony System18. The Router - Status screen will appear. Verify t

12Chapter 4: Getting StartedInstructions for Installing the IP Telephony SystemIP Telephony SystemExternal CallsFor external calls, make sure you have

IP Telephony SystemCopyright and TrademarksSpecifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisc

13Chapter 4: Getting StartedReceiving and Handling External Phone CallsIP Telephony SystemReceiving and Handling External Phone CallsTo receive extern

14Chapter 5: Using the Interactive Voice Response MenuOverviewIP Telephony SystemChapter 5: Using the Interactive Voice Response MenuOverviewYou may n

15Chapter 5: Using the Interactive Voice Response MenuUsing the Interactive Voice Response MenuIP Telephony SystemFor example, to enter the IP address

16Chapter 5: Using the Interactive Voice Response MenuUsing the Interactive Voice Response MenuIP Telephony SystemCheck Primary DNS Server IP Address1

17Chapter 5: Using the Interactive Voice Response MenuUsing the Interactive Voice Response MenuIP Telephony SystemSet Primary DNS Server IP Address161

18Chapter 5: Using the Interactive Voice Response MenuUsing the Interactive Voice Response MenuIP Telephony SystemChange Auto-Attendant79228 Press 0 t

19Chapter 5: Using the Interactive Voice Response MenuEntering a PasswordIP Telephony SystemEntering a PasswordYou may be prompted to enter a password

20Chapter 5: Using the Interactive Voice Response MenuConfiguring the Auto-Attendant MessagesIP Telephony SystemConfiguring the Auto-Attendant Message

21Chapter 5: Using the Interactive Voice Response MenuConfiguring the Auto-Attendant MessagesIP Telephony System1 to Recorda. If you entered 1, you wi

22Chapter 6: Using the Web-based UtilityOverviewIP Telephony SystemChapter 6: Using the Web-based UtilityOverviewWhen you first install the System, Li

IP Telephony SystemTable of ContentsChapter 1: Introduction 1Welcome 1What’s in this Guide? 2Chapter 2: Applications for the IP Telephony System 4How

23Chapter 6: Using the Web-based UtilityHow to Access the Web-based UtilityIP Telephony System• SIP. Configure service, music-on-hold, group paging, c

24Chapter 6: Using the Web-based UtilityThe PBX Status ScreenIP Telephony SystemStation. Shown here is the station name assigned to the phone. (This s

25Chapter 6: Using the Web-based UtilityThe Router TabIP Telephony SystemThe Router TabThe Router - Status ScreenThis screen displays product and syst

26Chapter 6: Using the Web-based UtilityThe Router TabIP Telephony SystemSecondary DNS. Displayed here is the IP address of the secondary DNS server.L

27Chapter 6: Using the Web-based UtilityThe Router TabIP Telephony SystemThe Router - WAN Setup ScreenThis screen lets you configure the Internet conn

28Chapter 6: Using the Web-based UtilityThe Router TabIP Telephony SystemDNS Server Order. Select the order in which the DNS servers should be used: M

29Chapter 6: Using the Web-based UtilityThe Router TabIP Telephony SystemThe Router - LAN Setup ScreenThis screen lets you configure the local network

30Chapter 6: Using the Web-based UtilityThe Router TabIP Telephony SystemThe Router - Application ScreenThis screen lets you configure port forwarding

31Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe Voice TabThe Voice - Info ScreenThis screen shows voice-related settings f

32Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemLast Caller Number. Displayed here is the number of the last caller.Calls 1 an

IP Telephony System Appendix A: Troubleshooting 70Common Problems and Solutions 70Frequently Asked Questions 80 Appendix B: Configuring the Nighttime

33Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemLine 1/2/3/4 StatusLines 1, 2, 3, and 4 have the same status information avail

34Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe Voice - System ScreenThis screen lets you configure system settings.System

35Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe Voice - SIP ScreenThis screen lets you configure service, music-on-hold, g

36Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony Systemoccurrences of “ or \ in the string will be escaped with \” and \\ inside the

37Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemReg Retry Long Intvl. When registration fails with a SIP response code that do

38Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemINFOREQ Dynamic Payload. This is the INFOREQ dynamic payload type. There is no

39Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemInsert VIA received. This lets you insert the received parameter into the VIA

40Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemMulticast Address. This is the IP address (and port number) used by the System

41Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe default is (<L1,2,3,4>9xx.); this indicates that any of the four lin

42Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemCall Park MOH Server. Enter the name or IP address of the music-on-hold server

IP Telephony SystemList of FiguresFigure 2-1: A Scenario for the IP Telephony System 4Figure 3-1: Back Panel 6Figure 3-2: Front Panel 7Figure 4-1: A T

43Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemAA script 1-3. These are used to define the three auto-attendant scripts. Refe

44Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemWeekend/Holiday AA Script. Select the auto-attendant script that you want to u

45Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe Voice - Provisioning ScreenUse this screen to configure service provisioni

46Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemProfile Rule B, C, and D. Enter profile rules B, C, and D.Log Resync Request M

47Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemLicense Keys. There are additional license keys you can acquire to upgrade the

48Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe Voice - Regional ScreenUse this screen to configure call settings.Call Pro

49Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemSIT2 Tone. This is an alternative to the Reorder Tone played when an error occ

50Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemRing6 Cadence. This is the cadence script for distinctive ring 6. The default

51Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemRing6 Name. In an INVITE’s Alert-Info header, this is the name that picks dist

52Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemVMWI Refresh Intvl. This is the interval between the VMWI refresh events to th

IP Telephony SystemFigure 6-16: Voice - SIP Screen - Response Status Code Handling 37Figure 6-17: Voice - SIP Screen - RTP Parameters 37Figure 6-18: V

53Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemCfwd No Ans Act Code. This code forwards no-answer calls to the extension spec

54Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemDND Deact Code. This code disables the do not disturb feature. The default is

55Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony Systemis *72. After the user dials *72, the System will wait for the user to enter a

56Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemPrefer G726r32 Code. This is the dialing code that will make this codec the pr

57Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe <save-time> value is the number of hours, minutes, and/or seconds to

58Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemPlayback ABCD. To enable local playback of OOB DTMF ABCD, select yes. Otherwis

59Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe Voice - FXS 1/2 ScreenUse the appropriate screen to configure settings for

60Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony Systemexcl. NTFY to log the start-line only for all messages except NOTIFY requests/

61Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemDial PlanDial Plan. Enter the dial plan script for this line. Refer to “Append

62Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemEnable IP Dialing. To use IP dialing, select yes. Otherwise, select no. The de

IP Telephony SystemFigure 6-46: Voice - Line 1 Screen - Subscriber Information 66Figure 6-47: Voice - Line 1 Screen - Dial Plan 68Figure 6-48: Voice -

63Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemG726-24 Enable. To enable the use of the G726 codec at 24kbps, select yes. Oth

64Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemRelease Unused Codec. This feature allows the release of codecs not used after

65Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemThe Voice - Line 1/2/3/4 ScreenUse the appropriate screen to configure setting

66Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony Systemrequests/responses. Select full to log all SIP messages in full text. Select f

67Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemWhen you create this rule, follow this format:rule[|rule[|rule[...]]]The most

68Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemCfwd No Ans Delay. Enter the delay, in seconds, before the call forwarding of

69Chapter 6: Using the Web-based UtilityThe Voice TabIP Telephony SystemRegister Expires. This is the expiration value, in seconds, of a REGISTER requ

70Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony SystemAppendix A: TroubleshootingThis appendix provides solutions to problems t

71Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony System4. I made a call from an outside line, and the auto-attendant says, “Not

72Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony System8. I’m trying to access the System’s Web-based Utility, but I do not see

1Chapter 1: IntroductionWelcomeIP Telephony SystemChapter 1: IntroductionWelcomeThank you for choosing the Linksys IP Telephony System. The System com

73Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony SystemFor Windows 2000:A. Click Start, Settings, and Control Panel. Double-clic

74Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony System10. I want to test my Internet connection.A. Check your TCP/IP settings.F

75Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony SystemC. In the command prompt, type ping 192.168.0.1 and press the Enter key.•

76Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony System12. I am not able to access the System’s Web-based Utility Setup page.A.

77Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony SystemC. Enter any name you want to use for the service.D. Enter the port range

78Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony SystemG. Enter the IP address of the PC or network device that you want the por

79Appendix A: TroubleshootingCommon Problems and SolutionsIP Telephony System17. I am a PPPoE user, and I need to remove the proxy settings or the dia

80Appendix A: TroubleshootingFrequently Asked QuestionsIP Telephony SystemFrequently Asked QuestionsHow do I make a phone call?For calls within your s

81Appendix A: TroubleshootingFrequently Asked QuestionsIP Telephony SystemDoes the System support ICQ send file?Yes, with the following fix: click ICQ

82Appendix A: TroubleshootingFrequently Asked QuestionsIP Telephony SystemWill the System function in a Macintosh environment?Yes, but the System’s se

2Chapter 1: IntroductionWhat’s in this Guide?IP Telephony SystemWhat’s in this Guide?This user guide covers the steps for setting up a network with th

83Appendix B: Configuring the Nighttime Auto-AttendantDescription of the Auto-AttendantIP Telephony SystemAppendix B: Configuring the Nighttime Auto-A

84Appendix B: Configuring the Nighttime Auto-AttendantInstructions for Setting Up the Nighttime Auto-AttendantIP Telephony SystemRecording a New Promp

85Appendix B: Configuring the Nighttime Auto-AttendantInstructions for Setting Up the Nighttime Auto-AttendantIP Telephony SystemConfiguring the Auto-

86Appendix B: Configuring the Nighttime Auto-AttendantInstructions for Setting Up the Nighttime Auto-AttendantIP Telephony Systemb. Replace “dir” with

87Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersOverviewIP Telephony SystemAppendix C: Dial Plan and Auto-Attendant Scripting f

88Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring Dial PlansIP Telephony SystemEntries include the following:• Indivi

89Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring Dial Plans for the Auto-AttendantIP Telephony System(*xx\[3469]11\0

90Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony SystemInternal Dial PlanWhen the aut

91Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony SystemThe System can store up to 94.

92Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced UsersConfiguring the Auto-AttendantIP Telephony SystemIn the menu type, user input c