Linksys WVC54GCA User Manual download pdf (Page 31)

Appendix A

Troubleshooting

Wireless-G Internet Home Monitoring Camera

Appendix A:

Troubleshooting

I can’t view the Camera’s video using Internet Explorer.

Make sure the OCX plug-in was correctly installed.

If you’re not sure, re-install the plug-in by following

these instructions

On the • Welcome screen of the Camera’s Web-

based Utility, click View Video.

A screen mentioning a security warning about •

an OCX plug-in will appear. Click Yes to allow the

plug-in to be installed.

You should then be able to view the Camera’s •

streaming video.

If you still cannot view the video, make sure you

have the rights to install the plug-in in your PC’s

Internet Explorer. If not, log into your computer as an

administrator and install the plug-in.

Then you can check if the OCX plug-in has been

installed. Follow these instructions:

From Internet Explorer, go to • Tools and Internet

Options.

On the General screen, click • Settings under

Temporary Internet files.

Click • View Objects. You should see a file named

NetCamPlayerWeb Control installed.

The OCX plug-in is installed in Internet Explorer, but I

cannot view any video.

Make sure Microsoft Internet Explorer 5.5 or higher is

installed. Then delete the OCX plug-in by following

these instructions:

From Internet Explorer, go to • Tools and Internet

Options.

On the General screen, click • Settings under

Temporary Internet files.

Click • View Objects.

You should see a file named NetCamPlayerWeb •

Control installed. Delete this file from the list.

The next time you click • View Video from the web

browser, you will be prompted to re-install the

OCX plug-in.

When powering on the Camera, I can’t immediately

access the Camera from my computer.

Make sure the Camera’s LED is continuously lit. When it

is flashing, the Camera is initializing.

I’m not able to play my recording video les.

Make sure you have Microsoft Windows Media Player

7 or higher. If you don’t, you can download the latest

version from www.microsoft.com.

I have two Cameras and see two WVC54GCAs listed in

my Camera Utility. When I click to view both Cameras, I

see the video of only one Camera.

Make sure that the Cameras have different camera or

device names. You can change this by using the Web-

based Utility or running the Setup Wizard. If you use

the Web-based Utility, log in and click the Setup tab.

Then on the Basic screen, change the Camera Name.

When I view video remotely via the Internet, the video is

very slow.

Video performance is greatly affected by your Internet

connection speed. You can lower the Camera’s image

quality to speed up the video. Through the Camera’s

Web-based Utility, click the Setup and Image tabs, and

then lower the image quality on the Image screen.

I cannot access the Setup tab of the Camera’s Web-based

Utility.

Make sure you have administrator rights. Only an

administrator can change the Camera’s settings.

I want to access the Camera when I’m away from home,

but somehow I can’t connect.

If your network uses a dynamic IP address supplied

by your ISP, then the IP address you use to reach the

Camera will change as well. You need to use the TZO

DDNS Service, so you can access the Camera using its

domain name while the service keeps track of the IP

address changes. To set up a Dynamic Domain Name

Service (DDNS) account, click the Setup tab of the

Camera’s Web-based Utility, then click the Options

tab. Then configure the settings in the DDNS section

of the screen.

Important: To allow remote access to the Camera, you

will also have to use the port forwarding feature on

your network router.

WEB: If your questions are not addressed here,

refer to the Linksys website, www.linksys.com

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Linksys WVC54GCA User Manual Page 31

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