Linksys SPA9000 User Manual Page 98
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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant
IP Telephony System
The System can store up to 94.5 seconds of audio, excluding the default messages (Prompts 1-4). The maximum
length of any message is one minute. The recorded messages will be encoded with G711U and saved in flash
memory. Status information for these messages is found in the Auto-Attendant Prompt Status section of the
Voice - Info screen of the Web-based Utility.
Each message is internally referred to as Prompt x, x being a number ranging from 1 to 10. You can customize the
default prompts and add six additional prompts. When you reset the System to its factory default settings,
customized messages will be erased, and prompts 1-4 will be restored to their default messages:
Customizing the Auto-Attendant
You have many parameters you can change to customize the auto-attendant. One of the most important
parameters is the script, or set of instructions, that the auto-attendant executes when it is running. The next
section will explain how to use XML scripting grammar.
The AA Scripts Parameters and XML Scripting
The System lets you use XML scripting grammar to define the auto-attendant instructions. You have a choice of
three scripts, which are stored in the AA script 1-3 parameters on the Voice - SIP screen of the Web-based Utility.
The instructions must be defined or encapsulated in a <form> structure. You may have multiple <form>
structures within a script that the auto-attendant can transfer to, based on user input.
The XML scripting grammar supports two types of <form> structures, node and menu. The main difference
between the two types is that within the node type, user input cannot be processed—only actions may be
specified. The format of the node type is as follows:
<form id="form-id" type="node">
<!--audio instruction (optional) -->
<!--action instruction pair (mandatory) -->
</form>
Table 3: Default Auto-Attendant Prompts
Prompt ID Default Audio Message
1 “If you know your party’s extension, you may enter it now.”
2 “Your call has been forwarded.”
3 “Not a valid extension, please try again.”
4“Goodbye.”
VoIPon Solutions www.voipon.co.uk [email protected] Tel: +44 (0) 1245 600560
- IP Telephony 1
- Copyright and Trademarks 2
- How to Use this Guide 2
- Table of Contents 3
- List of Figures 5
- Chapter 1: Introduction 8
- What’s in this Guide? 9
- IP Telephony System 10
- A Typical Scenario 11
- The Back Panel 13
- The Front Panel 14
- Chapter 4: Getting Started 15
- Internal Calls 16
- Connect the Internet Phones 18
- External Calls 19
- Action Command 22
- (press these 22
- Choices Description 22
- Entering a Password 26
- Auto-Attendant Messages 27
- 1 to Record 28
- 2 to Review 28
- 3 to Delete 28
- * to Exit 28
- The PBX Status Screen 30
- Parking Lot 31
- Line 1 Calls 31
- The Router Tab 32
- The Router - WAN Setup Screen 34
- MAC Clone Settings 35
- Remote Management 35
- QOS Settings 35
- The Router - LAN Setup Screen 36
- Port Forwarding Settings 37
- DMZ Settings 37
- System Reserved Ports Range 37
- The Voice Tab 38
- Line 1/2/3/4 Status 40
- Auto Attendant Prompt Status 40
- The Voice - System Screen 41
- The Voice - SIP Screen 42
- SIP Timer Values (sec) 43
- Response Status Code Handling 44
- RTP Parameters 44
- SDP Payload Types 44
- NAT Support Parameters 45
- PBX Parameters 46
- Auto Attendant Parameters 49
- PBX Phone Parameters 51
- Configuration Profile 52
- Firmware Upgrade 53
- General Purpose Parameters 54
- The Voice - Regional Screen 55
- Distinctive Ring Patterns 56
- Control Timer Values (sec) 58
- Miscellaneous 63
- The Voice - FXS 1/2 Screen 66
- Subscriber Information 67
- Dial Plan 68
- Streaming Audio Server (SAS) 68
- Call Feature Settings 68
- Audio Configuration 69
- Network Settings 72
- SIP Settings 72
- NAT Settings 75
- Proxy and Registration 75
- Appendix A: Troubleshooting 77
- For Windows 2000: 80
- For Windows XP: 80
- Ending Ports 84
- Protocol IP Address 84
- For Netscape 4.7 or higher: 86
- Frequently Asked Questions 87
- 4 “Goodbye.” 90
- Recording a New Prompt 91
- Advanced Users 94
- AA Dial Plan 1 dp1 96
- AA Dial Plan 2 dp2 96
- Internal Dial Plan 97
- 4“Goodbye.” 98
- Parameter Description Type 101
- Parameter Value 103
- Overview 106
- Before You Begin 106
- Ethernet Adapter 109
- Appendix F: Windows Help 111
- Appendix G: Glossary 112
- Appendix H: Specifications 117
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